Privacy Policy

Last updated: 6 November 2025

This Privacy Policy describes how SloJo USA (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.slo-jo.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, and other information used for account security purposes.
• Customer support information including messages or details you provide when contacting us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include information about your device, browser, network connection, IP address, and interactions with the Site.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, such as:

• Service providers who support our Site and Services, such as Shopify.
• Payment processors who collect payment information to fulfill your orders.
• Advertising and analytics partners who help us understand user behavior.

How We Use Your Personal Information

• Providing Products and Services: To process your payments, fulfill orders, send notifications, manage your account, arrange shipping, and handle returns or exchanges.
• Marketing and Advertising: To send marketing and promotional communications and display tailored advertisements.
• Security and Fraud Prevention: To detect, investigate, or act on possible fraudulent, illegal, or malicious activity.
• Communicating with You & Improving Services: To provide customer support and enhance the user experience.

Cookies

Like many websites, we use cookies on our Site. For specific information about Shopify cookies, visit Shopify’s Cookie Policy.

Cookies help us power and improve our Site, run analytics, remember preferences, and deliver personalized advertising. Most browsers accept cookies by default, but you can adjust settings to block or delete them. Note that some functionality may not work correctly if cookies are disabled.

We also recognize the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information.

How We Disclose Personal Information

We may disclose personal information to third parties in the following situations:

• With vendors and third parties performing services on our behalf (e.g., IT, payment processing, analytics, shipping).
• With business and marketing partners to provide services or display advertising.
• When you consent to such disclosure, for example through social media integrations.
• With affiliates or within our corporate group to operate efficiently.
• As part of a business transaction or when required by law.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy or security practices. You should review their privacy policies before providing any information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under 18 years of age. If you believe a child has provided us with their data, please contact us to request deletion.

Security and Retention

We take reasonable measures to protect your information but cannot guarantee absolute security. Information may be retained as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access or know what information we hold about you.
• Right to delete personal information.
• Right to correct inaccurate data.
• Right to portability (receive or transfer your data).
• Right to restrict processing or withdraw consent.
• Right to manage communication preferences (unsubscribe links are provided in promotional emails).

We may need to verify your identity before processing requests. You may also appoint an authorized agent to act on your behalf.

Complaints

If you have any complaints about our data handling, please contact us using the details below. You may also have the right to contact your local data protection authority.

International Users

Your information may be transferred to and processed in countries outside your own, where privacy laws may differ. We take appropriate measures to protect your data in these circumstances.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

SloJo USA

Email: orders@slo-jo.com
Address: 1001 Wade Ave, Ste 327 Raleigh, NC 27605 Wake County